Refund Policy

The following items are non-refundable according to applicable law:

• Downloadable software products once the download link has been accessed
• Digital licenses and activation keys once they have been delivered
• Services that have been fully rendered

Only regular priced items may be refunded. Sale or discounted items cannot be refunded unless required by law.

We accept refund requests only within 7 days of the purchase date for eligible items.

You are entitled to a refund in the following cases:

• Service outage or unavailability lasting more than 48 consecutive hours
• Product does not match the description provided on our website
• Technical issues that prevent product usage, and our support team is unable to resolve them within a reasonable timeframe
• Duplicate charges or billing errors
• Unauthorized charges on your account

Important: Refund requests must be submitted within 7 days of purchase and include detailed information about the issue.

In the following cases, you cannot receive a refund:

• Intentional or malicious misuse of the product
• Violation of our Terms of Service
• Incompatibility with your system due to not meeting minimum requirements
• Bans or restrictions imposed by third-party platforms as a result of product usage
• Change of mind after accessing or using the product
• Failure to follow provided instructions or documentation
• Return requests submitted after the 7-day refund period has elapsed
• Accounts that have been banned for violating our Terms of Service

To request a refund, please follow these steps:

1. Submit a Request: Open a support ticket through your dashboard or contact us via our support channels
2. Provide Details:Include your order number, purchase date, and detailed explanation of why you're requesting a refund
3. Wait for Review: Our team will review your request within 5 business days
4. Receive Decision:You'll be notified of the approval or denial of your refund request

Note: Submitting a chargeback or dispute through your payment provider before contacting our support team will result in automatic denial of your refund request and may lead to account termination.

If your refund request is approved, the refund will be processed within 5-10 business days.

The refund will be issued using the same payment method that was used for the original purchase whenever possible.

If, due to technical reasons, we are unable to process the refund to your original payment method, the refund will be issued via an alternative method agreed upon with you.

Processing Fees:

• For cryptocurrency payments: 3% + network fee
• For credit/debit card payments: 5% processing fee
• For other payment methods: Fees may vary based on the processor

The refund fee covers the cost of payment processing and transaction fees charged by payment providers. Network fees for cryptocurrency transactions typically range from $1-$15 depending on network congestion.

You may cancel your subscription at any time through your account dashboard.

When you cancel a subscription:

• Your access will continue until the end of the current billing period
• You will not be charged for subsequent billing periods
• No refunds will be provided for partial months or unused time in the current billing period

If you believe you were incorrectly charged after cancellation, please contact support immediately with proof of cancellation.

Warning: Filing a chargeback or payment dispute without first attempting to resolve the issue through our support team is considered a violation of our Terms of Service.

If you file a chargeback:

• Your account will be immediately suspended
• All access to purchased products and services will be revoked
• You may be banned from future purchases
• We reserve the right to pursue legal action to recover costs

Please contact our support team first. We are committed to resolving all legitimate issues fairly and promptly.